Refund Policy
At ExplorationSunlimited, we are committed to providing our customers with fresh and delicious pizzas, along with excellent service. However, we understand that there may be occasions where you may need to request a refund. The following policy outlines the conditions under which refunds can be made and the process for requesting a refund.
Refund Eligibility
To be eligible for a refund, please ensure that:
- You received your order in the past 24 hours.
- The pizza or other menu items are not as per your order, are damaged, or have health concerns.
- You have the original receipt or order number.
Non-Refundable Items
The following are not eligible for refunds:
- Orders that have been fully consumed or discarded.
- Order discrepancies or issues reported after 24 hours of order receipt.
- Gift cards and loyalty points.
How to Request a Refund
If you believe your order is eligible for a refund, please follow these steps:
- Contact our customer service team at +44 20 7946 0958 within 24 hours of order receipt. Provide your order number and details about the issue.
- Our team will review your request and determine refund eligibility.
- If approved, refunds will be processed to your original payment method within 7-10 business days.
Exchanges
Instead of a refund, you may opt for an exchange of the same value if:
- The pizza or other menu item is not as per your order and you would prefer a replacement.
- The exchange is requested and processed at the time of delivery or pickup.
Refund Amount
The refund amount will be equal to the purchase price of the returned item(s) excluding any delivery charges, where applicable. The refund will be issued in £.
Cancellations
If you need to cancel your order, please do so as soon as possible:
- Cancellations are accepted up until the order goes into preparation.
- Cancelled orders will receive a full refund to the original payment method.
Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
ExplorationSunlimited
43 Bedford Street, Westminster,
London, WC2E 9HA,
United Kingdom
Phone: +44 20 7946 0958
Website: explorationsunlimited.sbs
Last updated: January 22, 2023